QuickBooks – common errors – Scoro Help Center

Below you will find common QuickBooks errors and how to solve them.

If the error that occurred on your site isn't listed below, please contact our support team.

Error message	Module	How to solve
Object Not FoundObject Not Found : Another user has deleted this transaction.	General	This error appears because the item has been deleted from QuickBooks, but a reference to it still exists in Scoro. Open the affected object in Scoro. From the QuickBooks actions menu, unlink the relation with the QuickBooks entry.
Invalid Reference IdInvalid Reference Id : Line.SalesItemLineDetail.ItemRef	Invoices	This error means that a product used on the invoice no longer exists in QuickBooks. Open the affected object in Scoro. From the QuickBooks actions menu, unlink the relation with the QuickBooks entry.
Duplicate Name Exists ErrorThe name supplied already exists. : Id=141data matches in both systems	General	The product was renamed in Scoro, but the new name is already in use in QuickBooks. Enter a unique name for the product in QuickBooks that matches the newly renamed product in Scoro.
The system found a match from QuickBooks_123145734738139 (id = 197 ), but this object is already matched with an object in Scoro.	Bills, Products, Contacts	Scoro tried to sync a new item to QuickBooks but found a match that’s already linked to a different item in Scoro. Products: Reactivate and use the original product if the name must stay the same, OR Rename the new product in Scoro to create a separate item in QuickBooks. Contacts: Merge duplicates in Scoro if they’re the same person/company, OR Rename if they are separate contacts. Bills: Update the bill number in Scoro, as duplicate bill numbers for the same supplier are not allowed.
Invalid Reference IdInvalid Reference Id : Categories cannot be used in transactions.	Invoices	The product used on the invoice is linked to a QuickBooks item that is actually a Category. Rename the product in Scoro. From the QuickBooks actions menu, remove the relation between the product in Scoro and the QuickBooks Category.
There is no income account associated with the item.There is no income account associated with the item "XYZ". Is it marked for sale, and has an income account associated with it?	Products	The product "XYZ" in QuickBooks is not marked as available for sale or purchase, which means it doesn’t have an associated income account. Open the product in QuickBooks and manually mark it as a Sales or Purchases item. Ensure it has an income account assigned.
Account Period ClosedThe account period has closed.	Products, Invoices	QuickBooks is using a locked period, which means items dated before the lock date cannot be updated or synced. Remove or adjust the locked period setting in QuickBooks so that products or invoices can be updated.
Response code 400 - The Total for this document must be greater than or equal to zero.	Bills	The total sum of the bill is negative. Credit bill synchronization is not supported. Check and modify the bill so that the final sum is a non-negative value.

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