Xero – common errors

The invoice has already been paid or approved in Xero, so it cannot be modified through Scoro.

1. Avoid adding further payments or editing these invoices in Scoro.
2. Manually verify that the invoice amounts and statuses match in both Scoro and Xero.

A finance account used in Scoro was originally synced from Xero but has since been deleted there. Xero usually allows only for inactivating accounts, but in rare cases, accounts can be deleted. Scoro does not receive delete notifications from Xero, so the account remains active in Scoro, causing sync issues.

1. Remove the broken account from:
   • The affected invoice or bill line.
   • The product’s default purchase/sales account.
2. Select an active finance account from Xero.

This error means the selected tax type doesn't match the finance account type.

• Make sure the tax type and finance account type match (sales tax with sales account, purchase tax with purchase account).
• Sync invoices and bills separately, especially when using pass-through invoicing.
• When using Xero, double-check the account type; Scoro does not automatically detect if an account is meant for sales or purchases. Update the finance account type in Scoro manually to match its setup in Xero.

The total sum for this document in Scoro is different from the total sum in Xero.

Open the document in both Scoro and Xero:

1. Compare the document totals.
2. Update the amounts so they match.

This happens when no link is created between the invoice or bill in Scoro and Xero, and a document with the same number already exists in Xero but is in VOIDED status.

Change the document number in Scoro so it doesn't conflict with the voided document's number in Xero. For example, add a “0” at the beginning of the document number before syncing.

This occurs when the bill contains a negative quantity, which is not allowed in Xero.

Update the bill to ensure the quantity is zero or higher.

This occurs when the bill’s total amount is negative. Credit bills are not supported for synchronization.

Adjust the final total value on the bill and ensure that it’s greater than zero.

This occurs when trying to modify a bill in Xero that is already in AUTHORIZED status.

No action is needed in Scoro. Mark the error as resolved.

This happens when the invoice number in Scoro is already used in Xero. This is often caused by a VOIDED document in Xero, as voided numbers cannot be reused.

In Xero, invoices and credit notes share the same numbering sequence, so the number may also be in use by a credit note.

Update the invoice number in Scoro to one that has not been used in Xero.

This occurs when the sales or purchase document is linked to a finance account that is inactive in Xero.

1. Open the invoice modify view.
2. Reselect the same product for the affected line, and save.

This will refresh the link and apply the current active finance account associated with that product.

This happens either because there are duplicate entries in Scoro or because you tried to send a duplicate object to Xero.

If there are actual duplicates in your system, merge them rather than unlinking and resyncing.

Otherwise:

1. Check that all details on the contact card are correct (for example, the "supplier" checkbox is ticked if the document is a bill).
2. Then, unlink the entry in Scoro and send it to Xero again.

This happens when a deleted finance account in Xero is still linked to products in Scoro.

1. Remove the deleted finance account from the related products in Scoro.
2. Mark those finance accounts as inactive in Scoro.