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No |
Category |
Error |
Why does it occur? |
How to resolve it? |
---|---|---|---|---|
1 |
GENERAL |
"Error 403: Forbidden" |
This error may occur with any object that can be sent from Scoro to Exact Online. It means that the user who created the connection doesn’t have the right to change that type of objects. For example, they may not have the right to modify items. |
Give the user who made the connection the necessary rights. Below is an example of an instance where the right to “Manage items” is missing in Exact Online. |
2 |
PRODUCTS AND SERVICES |
"Mandatory: Item group (Group-01) - G/L Account: Stock / Costs" |
The product group ('item group' in Exact Online) assigned to the product doesn't have all the G/L Accounts properly setup in Exact Online. |
Add G/L Accounts to the product group in Exact Online. |
3 |
PRODUCTS AND SERVICES |
"Mandatory: Unit" |
The product/service doesn't have a unit defined on the product/service card in Scoro. |
Define the unit for the product/service in Scoro. |
4 |
PRODUCTS AND SERVICES |
"Invalid reference: Unit" |
The unit used on the document line in Scoro was not found from Exact Online. |
Match Scoro unit names with relevant unit codes in Exact Online. |
5 |
PRODUCTS AND SERVICES |
"Product group #name is not available in Exact. Product groups must be created and maintained in Exact Online" |
Either demo data from Scoro trial or a new product group created in Scoro was used for the product/service. |
Product groups must be maintained in Exact Online, not in Scoro. If you need a product group with that name, create it in Exact Online. It will be brought over to Scoro with the next automatic or full manual sync. If you don't need a product group with that name, simply remove/replace the product group in Scoro. |
6 |
PRODUCTS AND SERVICES |
"Error 500: Mandatory: Item group" |
The product/service doesn't have a product group assigned to it in Scoro OR the product group was added from Scoro and therefore doesn't exist in Exact Online. |
Product group is mandatory. In Scoro, assign the service/product into a product group that already exists in Exact Online. Alternatively, add a new product group in Exact Online, sync it over to Scoro as a background item with the next automatic or full sync, then assign it to the product/service. |
7 |
BILLS |
"Invalid: Supplier (Type)" |
The system tried to add a bill to an Account (= contact) that is not marked as supplier in Exact Online. |
Check if the contact on the bill in Scoro is marked as a client only. If yes, mark it as a supplier as well. Then sync changes to Exact Online manually via quick actions. |
8 |
BILLS, INVOICES |
"Inactive: Currency" |
The currency used on the document is not active in Exact Online. |
Activate the currency in Exact Online OR change the currency on the document in Scoro. |
9 |
BILLS, INVOICES |
"Quantity - Not allowed: Decimals" |
Quantity can’t have too many decimals. |
Update the decimal settings in Exact Online OR reduce the number of decimals for the quantity in Scoro. |
10 |
BILLS |
"Mandatory: Purchase (Item)" |
Item is not marked as “Purchase” in Exact Online. |
Tick the “Purchase” checkbox in Exact Online. |
11 |
BILLS |
"Missing: G/L Account - Invoices/goods to be received (Settings)" |
General settings are missing |
|
12 |
BILLS |
"Missing: G/L Account - Price differences (Item group:" |
Item group is missing a finance account for “Price differences”. |
Add a finance account for the item group in Exact Online.
|
13 |
BILLS |
"Mandatory: Exchange rate" |
Currency used on the document is not active in Exact Online. |
Ensure that the currency used on the document is active in Exact Online. |
14 |
BILLS |
"You can only specify an exchange rate if the journal supports variable exchange rates." |
Journal does not support exchange rate variable. |
Enable both variable options for the journal in Exact Online. |
15 |
BILLS |
"The supplier cannot be changed" |
Exact Online doesn't allow to change the supplier after the bill is created. |
|
16 |
BILLS |
"Error 500: Not allowed: Currency" |
The journal used on the document doesn't support multi-currency. |
Use a journal that accepts multiple currencies OR update the journal settings in Exact Online so it accept multiple currencies.
|
17 |
INVOICES |
"Data is missing on your Simplerinvoicing invoice. Please enter: (Invoice customer) Street, Postcode, City, Chamber of Commerce or VAT number" |
Occurs when the user tries to print the invoice – the mentioned fields are not filled in under the customer profile in Exact Online. |
Fill in the fields in Scoro and sync the updates over to Exact Online. |
18 |
INVOICES |
"Invalid: Invoice to (Type)" |
The system tried to add an invoice to an Account (= contact) that is not marked as a customer in Exact Online. |
Check if the contact on the invoice in Scoro is marked as a supplier only. If yes, mark it as a client as well. Then sync changes to Exact Online manually via quick actions. |
19 |
INVOICES |
"Error 403: Forbidden" |
The document is removed from Exact Online or the user has no access to it. |
Use the Delete from Exact Online button to remove the link and send the document over as a new document. |
20 |
INVOCIES |
"Error 500: Invalid: G/L Account type" |
The wrong type of finance account is used on the line. - Invoice line - used non-sales account - Purchase line - used non-purchase finance account |
Update the finance accounts on the document lines in Scoro. |
21 |
INVOICES |
"Error 500: Mandatory: Exchange rate" |
Exchange rate used on the invoice is not active in Exact Online OR it is missing a rate for the invoice issue date. |
Add the currency or the currency rate in Exact Online. |
22 |
INVOICES |
Mandatory: Financial year No period for this date in the period-date table.: 24-05-2023" |
Financial year not configured in Exact Online. |
Add a financial year in Exact Online. |
23 |
INVOICES |
"Error 500: Mandatory: Payment condition" |
Payment conditions are not added in Exact Online AND/OR there is no default selected under the financial settings. |
Add a default payment condition in Exact Online. |