General
Error | Why does it happen? | How to resolve it? | |
1 | Enable foreign-currency transactions, and try again | Foreign-currency transactions are not enabled in Sage Intacct | Admin must enable multi-currency support in Sage Intacct |
2 | Result status: Failure for Control ID | The Web Services user doesn’t have the right permissions | Check that the Web Services user has the minimum necessary permissions and update them where necessary |
3 | The project dimension you selected --X-- is not related to your header-level Customer ID value. The header-level Customer ID you selected is Y. When you select a project dimension, that project must be either the same as or a child of the header-level Customer ID. Go back and select another project. |
The customer name on the document (bill, invoice) doesn't match the customer of the project that is linked to the document. |
Check the project in Sage Intacct and ensure that the customer of the project matches the one on the document in Scoro. |
Invoices and credit invoices
Error | Why does it happen? | How to resolve it? | |
1 | Enable foreign-currency transactions, and try again | Foreign-currency transactions are not enabled in Sage Intacct | Admin must enable multi-currency support in Sage Intacct |
2 | Enter an account number on line item 1, in transaction 'x,' and try again | Finance account info is missing | Add the finance account to the invoice line in Scoro |
3 | The account number XXXXX is associated to the Bank account YYYYYY Enter an account number on line item 1 in transaction 'x', that's not associated with any bank account, and try again |
Invalid finance account used on the invoice line | Use the correct finance account in Scoro’s invoice line |
4 | Default finance account for invoice tax row/line is missing or inactive | The finance account has been deleted/deactivated in Sage Intacct | Set the correct value from the integration settings page under Settings > Site settings > Integrations > Sage Intacct |
5 | Tax amount is not zero, but none of the lines are taxable | The finance account used on the invoice lines is not marked as taxable in Sage Intacct, but tax is used on the invoice in Scoro |
Configure the AR account labels in Sage Intacct so that at least one of the invoice lines is marked as taxable when you wish to add a subtotal that is taxable. Alternatively, don’t use “Is tax” type subtotals lines. |
Bills
Error | Why does it happen? | How to resolve it? | |
1 | Enable foreign-currency transactions, and try again | Foreign-currency transactions are not enabled in Sage Intacct | Admin must enable multi-currency support in Sage Intacct |
2 | Enter an account number on line item 1, in transaction 'x,' and try again | The finance account info is missing | Add the finance account to the invoice line in Scoro |
3 | The account number XXXXX is associated to the Bank account YYYYYY. Enter an account number on line item 1 in transaction 'x', that's not associated with any bank account, and try again. |
Invalid finance account used on the bill line | Use the correct finance account in Scoro’s invoice line |