Sage Intacct – common errors – Scoro Help Center

General

	Error	Why does it happen?	How to resolve it?
1	Enable foreign-currency transactions, and try again	Foreign-currency transactions are not enabled in Sage Intacct	Admin must enable multi-currency support in Sage Intacct
2	Result status: Failure for Control ID	The Web Services user doesn’t have the right permissions	Check that the Web Services user has the minimum necessary permissions and update them where necessary
3	The project dimension you selected --X-- is not related to your header-level Customer ID value. The header-level Customer ID you selected is Y. When you select a project dimension, that project must be either the same as or a child of the header-level Customer ID. Go back and select another project.	The customer name on the document (bill, invoice) doesn't match the customer of the project that is linked to the document.	Check the project in Sage Intacct and ensure that the customer of the project matches the one on the document in Scoro.

	Error	Why does it happen?	How to resolve it?
1	Enable foreign-currency transactions, and try again	Foreign-currency transactions are not enabled in Sage Intacct	Admin must enable multi-currency support in Sage Intacct
2	Enter an account number on line item 1, in transaction 'x,' and try again	Finance account info is missing	Add the finance account to the invoice line in Scoro
3	The account number XXXXX is associated to the Bank account YYYYYY Enter an account number on line item 1 in transaction 'x', that's not associated with any bank account, and try again	Invalid finance account used on the invoice line	Use the correct finance account in Scoro’s invoice line
4	Default finance account for invoice tax row/line is missing or inactive	The finance account has been deleted/deactivated in Sage Intacct	Set the correct value from the integration settings page under Settings > Site settings > Integrations > Sage Intacct
5	Tax amount is not zero, but none of the lines are taxable	The finance account used on the invoice lines is not marked as taxable in Sage Intacct, but tax is used on the invoice in Scoro	Configure the AR account labels in Sage Intacct so that at least one of the invoice lines is marked as taxable when you wish to add a subtotal that is taxable. Alternatively, don’t use “Is tax” type subtotals lines.

	Error	Why does it happen?	How to resolve it?
1	Enable foreign-currency transactions, and try again	Foreign-currency transactions are not enabled in Sage Intacct	Admin must enable multi-currency support in Sage Intacct
2	Enter an account number on line item 1, in transaction 'x,' and try again	The finance account info is missing	Add the finance account to the invoice line in Scoro
3	The account number XXXXX is associated to the Bank account YYYYYY. Enter an account number on line item 1 in transaction 'x', that's not associated with any bank account, and try again.	Invalid finance account used on the bill line	Use the correct finance account in Scoro’s invoice line

	Error	Why does it happen?	How to resolve it?
1	Project status entered is not valid. The project status does not exist.	The project statuses in Scoro and Sage Intacct don't match. In order to sync new projects or connect existing projects between the two systems, project status names must match on both sides.	Make sure that the project statuses in Scoro and Sage Intacct match (modify them if needed).